Privacy Policy

Last updated: 15 July 2026

1. Who we are

Installation Services NW ("we", "us", "our") provides domestic and commercial installation, air conditioning and interior fit-out services across the North West of England. This policy explains how we collect, use and protect your personal information when you visit our website or use our services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We may collect the following types of information:

• Contact details you provide, such as your name, phone number, email address and property address, when you request a quote or get in touch with us
• Details about your project or enquiry, so we can prepare an accurate quote
• Technical information such as your IP address, browser type and pages visited, collected automatically when you use our website
• Any information you choose to share with us via phone, email or contact forms

3. How we use your information

We use the information we collect to:

• Respond to enquiries and provide quotes for our services
• Arrange and carry out surveys, installations and after-care
• Communicate with you about your project, including scheduling and updates
• Improve our website and the services we offer
• Meet our legal, accounting and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Cookies

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect how parts of the site work.

5. Sharing your information

We may share your information with trusted third parties who help us deliver our services, such as suppliers, subcontractors, payment processors or IT providers, and only to the extent necessary for them to carry out that work. We may also disclose information where required by law.

6. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, in certain circumstances
• Object to or restrict how we use your information
• Request that your information be transferred to another organisation
• Withdraw consent at any time, where we rely on consent to process your data

To exercise any of these rights, please contact us using the details below. If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch: